By Cary L. Cooper, Suzan Lewis
This article offers tips about facing tough staff and employers tactfully and successfully.
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Extra resources for 30 Minutes to Deal with Difficult People (30 Minutes)
You have the right to ask the other person not to personalize an attack. Other people do have a right to criticize you. However, you also have the right not to be put down, humiliated, or criticized in front of other people. 43 Coping With Difficult People If you become angry, annoyed or scared, it is likely that you will fail to listen to what is being said during the interaction and will react inappropriately. Try to relax by taking a few deep breaths. This will also prevent you from speaking too soon and will ensure that you are clear about what is being said about your behaviour or performance.
It will certainly cause you to lose the respect of the people you work with and earn you the label of ‘difficult person’. 36 30 Minutes to Deal with Difficult People Indeed, resorting to a ‘fight’ or ‘flight’ response is psychologically damaging because it harms our self-esteem when we fail to gain mastery in a situation. However, the alarm reaction, known as ‘fight or flight’ is the normal physiological response to such stress-provoking situations and denial can cause us to experience frustration and stress-related psychosomatic disorders.
It makes you feel ‘good’ and helps to build the ‘virtuous circle’ of self-worth, happiness and well-being, rather than ending up in a vicious downward spiral of misery and despair, because we have reacted adversely to someone at work who has behaved in a ‘difficult’ way. And keep in mind, WE ALL HAVE THE CAPACITY TO BE ‘DIFFICULT’ Ultimately, we should keep in mind that humour is a very effective way of dealing with a difficult person or situation. So remember, as Ella Wilcox says, Laugh and the world laughs with you ...
30 Minutes to Deal with Difficult People (30 Minutes) by Cary L. Cooper, Suzan Lewis